Data We Collect and Why We Collect It
When you open an account, we collect the information needed to verify your identity and keep your account secure — your name, contact details and, where required, document verification. When you make a deposit via Touch 'n Go eWallet, Boost or GrabPay, we record the transaction
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reference and amount so your wallet and account stay in sync. We do not store your full e-wallet PIN or password; those stay within your wallet provider's system. We also collect device and session data — your browser type, IP address and pages visited — to
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detect unusual access patterns and protect your account. Usage data helps us understand which features you return to most, so we can keep the experience working well for returning sessions. All data collection is tied to a clear purpose: operating your account, processing payments and meeting
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our obligations under applicable law. Access to this platform depends on where local law permits, and data handling follows the same boundary. If you would like to know exactly which data points we hold on your account, reach out via live chat and we will walk
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you through it.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.