Reference

Our Legal Terms, Explained Clearly

These legal terms govern your use of eliga88 and your account — from how we handle your data to what conditions apply when you deposit via Touch 'n Go eWallet, Boost or GrabPay.

Jurisdiction-dependent accessAccount terms and conditionsData handling and retentionCookie and tracking policyContact paths for legal requests
eliga88 Our Legal Terms, Explained Clearly
ACCOUNT SECURITY

How We Handle Your Data and Account Safety

Your account security and data integrity are managed through a set of concrete practices — not broad promises. Below you will find what we actually do with your information, how long we keep it, and what you can ask us to change or remove.

Data Handling

Account data — including your name, registered email and linked payment methods such as Touch 'n Go eWallet or Boost — is stored on secured servers. We do not sell your personal data to third parties.

Cookie Policy

We use session cookies to keep you logged in across pages and analytical cookies to understand how you navigate the site. You can manage cookie preferences through your browser settings at any time.

Retention Schedule

Transaction records linked to GrabPay, DuitNow or FPX deposits are kept for the period required by applicable law. After that period, records are deleted from active systems on a rolling basis.

Request a Change

You can request correction, export or deletion of your personal data by contacting support through live chat or the legal request form in your account Help section. We process these requests in writing.

LEGAL CONTACT

How to Reach Us About Legal Matters

For questions about your rights under these terms, data requests or account-related legal matters, reach us through the channels below. We aim to respond to legal queries within one business day. Payment disputes linked to GrabPay, Boost or Touch 'n Go eWallet transfers should reference your transaction ID when you write in.

Team online

Live Chat

Start a live chat session from any page on eliga88. Quote your account number and the specific term or transaction you are asking about for a faster resolution.

Email Support

Send legal or data-related queries to our support address found in your account settings. Include your registered email and a brief description of the legal matter.

Account Help Centre

Log into your account and navigate to Help to find the legal request form. Use this for data access requests, account closure queries or term clarifications.

Your Legal Questions, Answered

These are the questions we receive most often about our terms, your rights and how legal matters are handled on eliga88. If your question is not here, the live chat team can help.

These terms apply to anyone who creates and uses an eliga88 account. Access depends on local law — where use is not permitted under your local law, these terms still govern any account activity that occurred before closure.

We retain transaction records and account history for the period required by law. Personal details not required for compliance are removed from active systems. You can request a data export before closing your account.

Yes. Submit a data access request through the legal form in your account Help section or via email. We will confirm receipt and provide the export within the timeframe set by applicable local law.

Raise the dispute through live chat with your transaction ID and the date of the transfer. We review wallet records internally first. If the issue is unresolved at that stage, we outline the next steps in writing.

Updates are published at eliga88/legal/ with the effective date clearly shown. Continuing to use your account after the update date means you have accepted the revised terms. We recommend checking this page periodically.

Contact our support team through live chat or email, referencing the specific clause you are disputing. We document all formal disagreements and respond with a written explanation of the decision and any available next steps.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.